If you have been sent to this page by CallBurner, there has been a problem granting CallBurner permission to connect to Skype.

Usually this can be resolved as follows:

1. Reboot your PC and start Skype then CallBurner. Soon after starting CallBurner you may see a window that looks like this:

2. If the above window appears, click the “Allow…” option then click OK. CallBurner should now start normally. If the above window does not appear, CallBurner may still start normally. In either case, if it does not, follow the steps below.

Steps to follow if CallBurner still does not start properly

1. Reboot your PC and start Skype. (Don’t start CallBurner just yet. If it starts automatically, right-click the CallBurner icon in the system tray and choose “Quit” before proceeding).

2. In Skype, go to “Tools > Options > Advanced > Updates”. (NOTE: In Skype 3.1 and earlier, go to “Tools > Options > Privacy” instead).

3. Click “Manage other programs’ access to Skype” (near the bottom of the window).

4. Look for CallBurner in the list of programs. If it is listed, click the “Remove” button to remove it from the list.

5. Start CallBurner. Soon after starting CallBurner you should see a window that looks like this:

6. Click the “Allow…” option then click OK. CallBurner should now start normally.

If the above steps do not resolve your issue, please contact us at callburner@callburner.com . Depending on the time of day, you may get a response within minutes (a human response - not an auto-generated one). Otherwise we guarantee a response within 24 hours.