This page shows you how to proceed with CallBurner installation from the first page of the Installer.

1. You should see a “Welcome” page with the CallBurner version number, along with buttons that allow you to review the available operating environments, and to see other details about CallBurner.

2. Click the “Next” button and follow the instructions presented.

3. On completion of installation the CallBurner licensing and startup wizards will be displayed. Follow the prompts to configure CallBurner.  (If the CallBurner licensing and startup wizards are not displayed, start CallBurner manually from the Windows Start menu).

4. NOTE: When CallBurner connects to Skype for the first time, the following dialog will appear:

This is a standard security dialog that Skype shows for all third party applications that use Skype. It is designed to stop unauthorised software accessing Skype. You must click one of the “Allow…” options in order for CallBurner to operate. If you accidentally click OK before setting the option correctly, you can follow these instructions to allow CallBurner to access Skype.

If you have any other problems visit the troubleshooting section of this site.

To see how to uninstall CallBurner click here.

If you need an older version, click here then click on the version number link of the version you require.

Normally when CallBurner runs for the first time, a Skype Permissions window appears to allow you to grant CallBurner permission to connect to the Skype application.

Under some circumstances, however, the Skype Permissions window may not appear. The steps below show you what to do if this occurs.

1. Reboot your PC and start Skype then CallBurner. Soon after starting CallBurner you should see the Skype Permissions window:

2. If the above window appears, click the “Allow…” option then click OK. CallBurner should now start normally.

3. If the above window does not appear, follow these instructions to manually alter your Skype permissions.

If the above steps do not resolve the issue, please contact us at callburner@callburner.com . Depending on the time of day, you may get a response within minutes (a human response – not an auto-generated one). Otherwise we guarantee a response within 24 hours.

To get started with CallBurner, do the following:

1. Check that you have these CallBurner prerequisites.

2. Download CallBurner and install it, or if you have a copy of the CallBurner setup file, open the folder containing it and double-click it.

3. Follow the instructions in the wizard.

4. The CallBurner licensing and startup wizards will be displayed. Follow the prompts to configure CallBurner.

5. NOTE: When CallBurner connects to Skype for the first time, the following dialog will appear:

This is a standard security dialog that Skype shows for all third party applications that use Skype. It is designed to protect you from unauthorised software accessing your Skype application. You must click one of the “Allow…” options in order for CallBurner to operate. If you accidentally click OK before setting the option correctly, you can follow these instructions to allow CallBurner to access Skype.

6. On completion of the wizard, the CallBurner window will be displayed.

Click on a topic for Help:

Accessibility

Getting Started

Troubleshooting

Uninstalling

Purchasing

Record Skype Calls:

• Record Skype calls to MP3 or other audio formats.
• Record incoming and outgoing calls.
• Record Skype-to-Skype, SkypeOut, SkypeIn and conference calls.
• Record SkypeCasts (both when hosting and listening).
• Choose to record just your side or both sides of the call.
• Configurable bitrate to trade off quality for file size.
• Optionally record calls to high quality 48kHz PCM, with each side of the call in a separate WAV file for professional podcasting.
• Automatically record all calls, or choose to manually record individual calls.
• Choose to store recordings in any directory on your hard disk.
• Stop or Pause recording mid-call.

Annotate Skype Calls:

• Take notes about each Skype call during and/or after the call.

If you have been sent to this page by CallBurner, there has been a problem giving CallBurner permission to connect to Skype. Skype usually asks you to allow access, but sometimes not in an obvious way, and sometimes not at all due to problems in Skype.

Skype 4.0 and later
Skype shows an “Allow access” button near the top right hand side of the main Skype window. Click it to allow CallBurner to connect to Skype. (NOTE: If the right-hand panel is hidden in your Skype, Skype will instead pop up a separate window for you to allow access).

If you don’t see the button, go to Tools > Options > Advanced and click “Manage other programs access to Skype” near the bottom of the page. If CallBurner appears in the list, click it and click the “Change” button to alter permissions.

If CallBurner is not in the list, reboot your PC and try again.

If you still don’t see it, it is possible that security software is getting in the way. For example, Auslogics has an option to disable the Skype public API. Turning this option off (or similar options in other products) should resolve the issue.

Skype 3.8
Skype shows an “Events” button near the top of the main Skype window. Click this button to see a list of events. There should be an event called “callburner.exe” – click it to see the window that allows you grant CallBurner access to Skype.

If you don’t see the event, reboot your PC and try again.

If you still don’t see it, it is possible that security software is getting in the way. For example, Auslogics has an option to disable the Skype public API. Turning this option off should resolve the issue.

Skype 3.6 or earlier
Skype should normally pop up a window asking you to give permission. Sometimes this doesn’t happen due to a problem in Skype.

Usually you can work around it by following these steps:

1. Reboot your PC and start Skype then CallBurner. Soon after starting CallBurner you may see a window that looks like this:

2. If the above window appears, click the “Allow…” option then click OK. CallBurner should now start normally. If the above window does not appear, CallBurner may still start normally. In either case, if it does not, follow the steps below.

Steps to follow if CallBurner still does not start properly

1. Reboot your PC and start Skype. (Don’t start CallBurner just yet. If it starts automatically, right-click the CallBurner icon in the system tray and choose “Quit” before proceeding).

2. In Skype, go to “Tools > Options > Advanced > Updates”. (NOTE: In Skype 3.1 and earlier, go to “Tools > Options > Privacy” instead).

3. Click “Manage other programs’ access to Skype” (near the bottom of the window).

4. Look for CallBurner in the list of programs. If it is listed, click the “Remove” button to remove it from the list.

5. Start CallBurner. Soon after starting CallBurner you should see a window that looks like this:

6. Click the “Allow…” option then click OK. CallBurner should now start normally.

If the above steps do not resolve your issue, please contact us at callburner@callburner.com . We guarantee a response within 24 hours.

The following software is required to be installed on your system in order for CallBurner to operate correctly:

• Skype versions 1.3 to 5.5.
• Microsoft Windows 7, Windows Vista, Windows XP or Windows 2000.
• (Note: for call recording on Windows 2000, Windows Media Player 9 or later is also required to be installed).

IMPORTANT: You must use a Windows account with Administrator access in order to install CallBurner