If CallBurner’s Skype Access Permissions are not set correctly, CallBurner will not operate correctly.

You can configure the Skype Access Permissions as follows:

1. In Skype, go to “Tools > Options > Advanced > Updates”. (NOTE: In Skype 3.1 and earlier, go to “Tools > Options > Privacy” instead).

2. Click “Manage other programs’ access to Skype” (near the bottom of the window).

3. Look for CallBurner in the list of programs. Click the “Change” button that appears next to it.

4. You should see a window that looks like this:

5. Click the top “Allow…” option then click OK. Click OK again to close the options window.

6. If you came to this page from CallBurner’s “Skype Permission Window” wizard, simply click “Next >” in the wizard and CallBurner should operate normally. If you came to this page from elsewhere, restart CallBurner, which should operate normally.

The following steps show you how to easily enter notes about calls, during and after each call, and automatically file the notes away along with the call audio for future reference.

1. If you don’t already use Skype, download and install it from here. If you don’t already have a headset or a Skype Phone you will need to purchase one from your local distributor, or you can order one on-line here.

2. If you don’t already have CallBurner, download and install it from here.

3. You will see the CallBurner licensing wizard and the CallBurner Welcome wizard. Follow the prompts to ensure you have CallBurner set up the way you want.

4. The CallBurner call window will appear at the bottom right-hand corner of your screen:

5. Start a Skype call from within the Skype application.

6. Click “Show Notes” – the window will expand to look like this:

7. Enter a subject and some notes. (NOTE: you can close or minimize the window during the call without losing your notes, and without stopping call recording. To make the call window visible again, right-click the CallBurner icon in the Windows system tray and choose the “Show Call Details” option).

8. Complete the call. The call window will stay open to allow you to enter some final notes.

9. The subject and the notes are automatically saved. Go to the “Previous Calls” tab and click the “Expand” button – there will be an item for your call, containing the attached recording along with the notes.

10. When another call is made, the call window will change to reflect details of the newer call. However, you can go back and change the notes on the first call at any time by selecting the item in the expanded “Previous Calls” window then clicking the “Notes” button.

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.

Here is how you can record phone calls or PC-to-PC calls on your PC.

1. Follow these instructions to set up Skype if you don’t already use it.

2. If you only need to record PC-to-PC calls, skip this step. If you want to record calls made from your PC to standard phone lines you will need to purchase Skype Credit. You can purchase Skype Credit here if you do not already have some. If you want to record phone calls made from standard phone lines, you will need a SkypeIn number. You can purchase a SkypeIn number here if you do not already have one.

3. If you don’t already have CallBurner, download and install it from here.

4. After installing, you will see the CallBurner application:

5. Go to Skype and start a phone call or PC-to-PC call. (NOTE: Recording also works for incoming calls, conference calls and SkypeCasts).

6. Recording will start automatically:

7. Hang up the call.

8. Click the “Play” button to hear the recording.

9. Previous recordings can be viewed and played back from the “Previous Calls” tab:

10. The recording (an MP3 file by default) is stored in your “My Documents\CallBurner\Conversations” folder.

If you have problems, refer to the troubleshooting tips here.

We protect your privacy. Here is the information we collect:

• Web log statistics, such as number of hits to our web site, downloads, checks for software updates.

• Name and email address when you download a free trial.

• Street address, phone numbers when you purchase.

• Credit card details if you purchase with a credit card.

• Software logs, if you email these to us for support purposes.

We track hits to our web site, number of downloads etc. through the use of standard web logs. The software also checks back with our web site on average once a day, to see if there are any updates, and we track the number of hits generated by this, in order to monitor the total number of users using our products. Web log statistics do not include any personal identifying information, but they do include IP addresses. We use IP addresses to analyse web site usage, for example by country or region. We do not attempt to tie IP addresses back to individual users. We do not disclose information contained in web logs to anyone else. The name and email address you submit when downloading a free trial are kept on file. We do not to disclose these details to anyone else. We will use the name and email address to send you information regarding our products and/or services, unless you tell us you don’t want us to. (You can do this by either unchecking the checkbox on the download form, or by emailing callburner@callburner.com at any time). The name, email address, street address and phone numbers you enter when purchasing are also kept on file, both by us and by our e-merchant, eSellerate. We do not disclose these details to anyone else. We will use the details to send you information regarding our products and/or services, unless you tell us you don’t want us to. (You can do this by either unchecking the checkbox on the download form, or by emailing callburner@callburner.com at any time). Credit card details are discarded once a credit card transaction has been completed. Software logs are only received by us if you send them to us manually. These may contain personal information, due to the nature of the software and of the need to log the behaviour of the software in order to trace problems. We promise not to store or utilise your personal information should it be contained in software logs that you send to us. If you are not comfortable with this you should edit logs before sending to us, in order to remove personal information. If you have questions about this policy, please contact us at callburner@callburner.com.

The following software is required to be installed on your system in order for CallBurner to operate correctly:

• Skype versions 1.3 to 5.5.
• Microsoft Windows 7, Windows Vista, Windows XP or Windows 2000.
• (Note: for call recording on Windows 2000, Windows Media Player 9 or later is also required to be installed).

IMPORTANT: You must use a Windows account with Administrator access in order to install CallBurner