CallBurner makes the following outgoing network connections:

• The product periodically checks for new versions on the CallBurner site.  This takes place in the background.  No information is transmitted in the check other than the URL http://www.callburner.com/latestversion2 .
• If a new update is detected, the product displays a window with buttons allowing you to see details of the new update, and allowing you to go directly to the download page.  Both of these buttons start up a web browser window and automatically take you to the appropriate pages on the CallBurner site.
• When you are running the free version, the product uses Skype’s “app2app” facility to determine whether the other party to the call is also running CallBurner.  If the other party is running CallBurner, the call can be recorded even if a full license has not been purchased.  No information is passed over the app2app connection, other than a single flag indicating whether CallBurner is running or not.
• The installer contains buttons to allow you to view details regarding the operating environment etc.  These buttons start up a web browser window and automatically take you to the appropriate pages on the CallBurner site.
• The product contains a button that allows you to view the on-line help.  This button starts up a web browser window and automatically take you to the help pages on the CallBurner site.

Depending on your firewall settings, you may need to unblock these attempts to connect to the internet in order for these capabilities to work correctly.

Callburner works on these operating systems:

• Windows 7
• Windows Vista
• Windows XP
• Windows 2000

IMPORTANT: You must use a Windows account with Administrator access in order to install CallBurner.

CallBurner works with these versions of Skype:

• V1.x
• V2.x
• V3.x
• V4.0
• V4.1
• V4.2

CallBurner works with this hardware:

• Windows compatible PC
• Pentium 4 or better
• 2.0 GHz or faster
• Memory: 1 GB or more
• Any Skype-compatible sound card or USB phone

Important note regarding outgoing network connections made by CallBurner

The following steps show you how to easily see statistics about a call during and after a call.

1. If you don’t already use Skype, download and install it from here. If you don’t already have a headset or a Skype Phone you will need to purchase one from your local distributor, or you can order one on-line here.

2. If you don’t already have CallBurner, download and install it from here.

3. You will see the CallBurner licensing wizard and the CallBurner Welcome wizard. Follow the prompts to ensure you have CallBurner set up the way you want.

4. The CallBurner call window will appear at the bottom right-hand corner of your screen:

5. Start a Skype call from within the Skype application.

6. Click on the “Stats” tab – CallBurner will look like this:

7. If you are in an active call, the CallBurner stats tab shows the following statistical information in real time about the call that you are on:

• File Size – the size of the recorded call on your hard disk. Tip: The word file is hyperlinked – if you click on the hyperlink, a folder will open up which shows you where that call is being stored on your hard disk

• Recording Health – how well your PC is coping with recording the call

• Time Elapsed – elapsed time of the call

• Time Recorded – recorded time of the call

• Seconds Dropped – amount of seconds dropped in the call

• Seconds Behind – amount of seconds that the recording is behind in the call

• Buffer % Full – depending on the available resources on your computer, a buffer is used

If you are not in an active call, CallBurner will show statistics about the last call.

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.

After the 30 day free trial has expired you can continue to use CallBurner to record all Skype-to-Skype calls with other CallBurner users for free. (NOTE: You must both be running CallBurner 1.0.0.35 or later).

To continue to record calls to and from normal phones, or Skype-to-Skype calls with non-CallBurner users, you need to purchase a CallBurner license. (For details click here).

How does this work?

If your 30 day trial has expired and you have not purchased a license, CallBurner still allows you to record Skype-to-Skype calls if:

• The other party is running CallBurner (1.0.0.35 or later, free or full license) on the PC being used to conduct the call *and*
• You are running CallBurner 1.0.0.35 or later.

If the call is a conference call, only one other participant needs to have CallBurner running on their PC.

Operation is exactly the same as during the trial, and exactly the same as Full CallBurner. If you have set all calls to be recorded, CallBurner will automatically record calls where it detects CallBurner running at the other end. If you have not set all calls to be recorded, CallBurner will allow you to click the “Record” button if it detects CallBurner running at the other end. If you attempt to record a call to a non-CallBurner user, you will receive a warning message and recording will not take place.

If you have any questions about any of the information above, please email us: callburner@callburner.com.

Normally when CallBurner runs for the first time, a Skype Permissions window appears to allow you to grant CallBurner permission to connect to the Skype application.

Under some circumstances, however, the Skype Permissions window may not appear. The steps below show you what to do if this occurs.

1. Reboot your PC and start Skype then CallBurner. Soon after starting CallBurner you should see the Skype Permissions window:

2. If the above window appears, click the “Allow…” option then click OK. CallBurner should now start normally.

3. If the above window does not appear, follow these instructions to manually alter your Skype permissions.

If the above steps do not resolve the issue, please contact us at callburner@callburner.com . Depending on the time of day, you may get a response within minutes (a human response – not an auto-generated one). Otherwise we guarantee a response within 24 hours.

If CallBurner’s Skype Access Permissions are not set correctly, CallBurner will not operate correctly.

You can configure the Skype Access Permissions as follows:

1. In Skype, go to “Tools > Options > Advanced > Updates”. (NOTE: In Skype 3.1 and earlier, go to “Tools > Options > Privacy” instead).

2. Click “Manage other programs’ access to Skype” (near the bottom of the window).

3. Look for CallBurner in the list of programs. Click the “Change” button that appears next to it.

4. You should see a window that looks like this:

5. Click the top “Allow…” option then click OK. Click OK again to close the options window.

6. If you came to this page from CallBurner’s “Skype Permission Window” wizard, simply click “Next >” in the wizard and CallBurner should operate normally. If you came to this page from elsewhere, restart CallBurner, which should operate normally.

The following steps show you how to easily enter notes about calls, during and after each call, and automatically file the notes away along with the call audio for future reference.

1. If you don’t already use Skype, download and install it from here. If you don’t already have a headset or a Skype Phone you will need to purchase one from your local distributor, or you can order one on-line here.

2. If you don’t already have CallBurner, download and install it from here.

3. You will see the CallBurner licensing wizard and the CallBurner Welcome wizard. Follow the prompts to ensure you have CallBurner set up the way you want.

4. The CallBurner call window will appear at the bottom right-hand corner of your screen:

5. Start a Skype call from within the Skype application.

6. Click “Show Notes” – the window will expand to look like this:

7. Enter a subject and some notes. (NOTE: you can close or minimize the window during the call without losing your notes, and without stopping call recording. To make the call window visible again, right-click the CallBurner icon in the Windows system tray and choose the “Show Call Details” option).

8. Complete the call. The call window will stay open to allow you to enter some final notes.

9. The subject and the notes are automatically saved. Go to the “Previous Calls” tab and click the “Expand” button – there will be an item for your call, containing the attached recording along with the notes.

10. When another call is made, the call window will change to reflect details of the newer call. However, you can go back and change the notes on the first call at any time by selecting the item in the expanded “Previous Calls” window then clicking the “Notes” button.

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.

Here is how you can record phone calls or PC-to-PC calls on your PC.

1. Follow these instructions to set up Skype if you don’t already use it.

2. If you only need to record PC-to-PC calls, skip this step. If you want to record calls made from your PC to standard phone lines you will need to purchase Skype Credit. You can purchase Skype Credit here if you do not already have some. If you want to record phone calls made from standard phone lines, you will need a SkypeIn number. You can purchase a SkypeIn number here if you do not already have one.

3. If you don’t already have CallBurner, download and install it from here.

4. After installing, you will see the CallBurner application:

5. Go to Skype and start a phone call or PC-to-PC call. (NOTE: Recording also works for incoming calls, conference calls and SkypeCasts).

6. Recording will start automatically:

7. Hang up the call.

8. Click the “Play” button to hear the recording.

9. Previous recordings can be viewed and played back from the “Previous Calls” tab:

10. The recording (an MP3 file by default) is stored in your “My Documents\CallBurner\Conversations” folder.

If you have problems, refer to the troubleshooting tips here.

We protect your privacy. Here is the information we collect:

• Web log statistics, such as number of hits to our web site, downloads, checks for software updates.

• Name and email address when you download a free trial.

• Street address, phone numbers when you purchase.

• Credit card details if you purchase with a credit card.

• Software logs, if you email these to us for support purposes.

We track hits to our web site, number of downloads etc. through the use of standard web logs. The software also checks back with our web site on average once a day, to see if there are any updates, and we track the number of hits generated by this, in order to monitor the total number of users using our products. Web log statistics do not include any personal identifying information, but they do include IP addresses. We use IP addresses to analyse web site usage, for example by country or region. We do not attempt to tie IP addresses back to individual users. We do not disclose information contained in web logs to anyone else. The name and email address you submit when downloading a free trial are kept on file. We do not to disclose these details to anyone else. We will use the name and email address to send you information regarding our products and/or services, unless you tell us you don’t want us to. (You can do this by either unchecking the checkbox on the download form, or by emailing callburner@callburner.com at any time). The name, email address, street address and phone numbers you enter when purchasing are also kept on file, both by us and by our e-merchant, eSellerate. We do not disclose these details to anyone else. We will use the details to send you information regarding our products and/or services, unless you tell us you don’t want us to. (You can do this by either unchecking the checkbox on the download form, or by emailing callburner@callburner.com at any time). Credit card details are discarded once a credit card transaction has been completed. Software logs are only received by us if you send them to us manually. These may contain personal information, due to the nature of the software and of the need to log the behaviour of the software in order to trace problems. We promise not to store or utilise your personal information should it be contained in software logs that you send to us. If you are not comfortable with this you should edit logs before sending to us, in order to remove personal information. If you have questions about this policy, please contact us at callburner@callburner.com.

The following software is required to be installed on your system in order for CallBurner to operate correctly:

• Skype versions 1.3 to 4.2.
• Microsoft Windows 7, Windows Vista, Windows XP or Windows 2000.
• (Note: for call recording on Windows 2000, Windows Media Player 9 or later is also required to be installed).

IMPORTANT: You must use a Windows account with Administrator access in order to install CallBurner