Here are some comments from our CallBurner customers:

“Each week the Lesser Nerds Podcast relies on Callburner. The ability to record Skype interviews, complete with separate WAV files for the guest and the studio, allows us to edit a broadcast-quality show without the hassle of expensive high-end phone gear for Studio 16. The built-in VU meters ensure there’s never voice distortion and the auto-record capability means we never have to worry about forgetting to hit a button.” The Lesser Nerds Podcast NYC. 27th April 2011.

“@callburner We’ve been using CallBurner on Fat 2 Fit Radio for about 2 years. Great program. #fat2fit” via Twitter. View Tweet
Russell Turley, Long Beach, CA. 29th Sept 2010.

“@callburner No problem guys! We still use it everyweek during the Footy season to record the Coaches Box podcast! Clear as a crystal!” via Twitter. View Tweet
Phillip “Molly” Malone, Melbourne, Australia. 23rd Sept 2010.

“Brilliant piece of software, very accessible and easy to use.” via Twitter. View Tweet
Simon Cowan, South Wales, UK. 6th April 2010.

“Excellent and very helpful answer, thanks so much! (I was on trial version and will now purchase the item today!)”
Michael Linenberger, Danville, CA USA. 5th February 2010.

“CallBurner is an fantastic product. A breeze to install, easy to use and works flawlessly.”
Lloyd M. Eisenberg, NY USA. 26th September 2009.

” Though programs are often coined as “sleek,” “simplistic” and “easily accessible” by their dealers, and even their consumers, I have rarely run across a program as user-friendly and innovative as CallBurner. From the moment I downloaded it, I was able to record my Skype calls efficiently and without hassle. The program integrated seamlessly with my screenreader of choice, Window-Eyes, and was a truly unique and appreciable find. All Skype users, and most particularly those who are visually impaired, would benefit greatly from this nifty gizmo. The online help is prompt, and program and site alike are a breeze to navigate, whether or not the user is especially “techy.” Manipulating and customizing CallBurner is instantaneous and painless, and its output is beyond satisfactory. “
Caitlin Hernandez, Danville, CA, USA.

“After many months of searching different software applications to record Skype calls, CallBurner filled the bill perfectly. The low pressure sales approach and no limits to the software’s use plus 2 successful recordings during the 30 day free trial was enough to convince me to buy near the trial’s end. Thank you for your ease of use software application for recording Skype calls.”
Ed Ovett - host & producer of the music/variety podcast Ed’s Mixed Bag, Florida USA.

” Your service is outstanding ! I could not believe I could have answers to my questions with such short delays. Thanks!”
Jean-Francois Rajotte, Vancouver B.C.

” The Contents of CallBurner is that of an easy-to-use application that complements the Skype experience – this much is true to my experience – a seamless product that enhances Communication ( a two-way Process). The Context in which this happens and the Support, Service, Follow-up (& Goodwill) provided by the CallBurner Team is Excellent. Such a change from the current climate of shallowness of others [sic companies and government services]. ”
Richard Bramwell, United Kingdom.

CallBurner has built-in “Anti-Drift” technology to keep both sides of the call synchronized.

Often, the speakers and microphone device drivers on a PC have their own separate internal clocks.  Although these all run at approximately the same speed, there are slight variations.  These variations can build up over time and on long calls can become quite significant, causing the recording from the microphone (your side of the call) to drift out of synchronization with the recording from the speakers (the other side of the call).

If you are recording long interviews, e.g. for podcasting, this can be a significant problem.

To overcome this, CallBurner has “Anti-Drift”, which monitors the clock speeds and automatically adjusts for any variations, by making small, virtually undetectable changes to the audio recorded for either side of the call.  You can see if this is occurring on your system by going to the “Stats” tab and looking at the “Pads” and “Trims” statistics during a call.

“Anti-Drift” is enabled by default – there is no need to turn on any options.

Got a question about Anti-Drift?  Leave a comment on this post and we will get back to you.

SkypeOut is a service which Skype offer which allows you to make calls on your computer with Skype to ordindary phone numbers (such as landlines and cell or mobile phones). SkypeOut calling is typically a lot cheaper than calling on an ordinary phone. You can call people on SkypeOut locally, and internationally. See the latest SkypeOut calling rates. Buy SkypeOut Credit.

How does SkypeOut work?

On the Call Phones tab within Skype, enter a phone number (we’ll help you get the country code right) and hit the big, green call button and start chatting. When you begin to run low on credit, it’s a quick trip back to your Account to top up.

For more information on SkypeIn, see the SkypeOut page on Skype’s website.

Follow these steps to record each party on a Skype call to a separate file.  You can use this CallBurner feature if you require each party to have their separate audio track.  One reason for recording each party to a separate file would would possibly be in the event of an interview (such as on a podcast for example) where the interviewer would like to edit the conversation in a later stage during post-production. Having each party in a separate file, gives you a lot of control and flexibility when it comes to editing the call later (i.e. one side of the call could be a too loud or too quiet and you can easily adjust the volume levels to make the overall conversation more audible).

These steps assume you have Skype and CallBurner installed. Do you need help with installing CallBurner, or perhaps installing Skype?

To configure CallBurner to record each party on a Skype call to a separate file, follow these steps:

1. Click on the CallBurner chilli icon in the system tray to bring up the CallBurner Call Monitor window as shown below:

2. Click on the ‘Options’ tab (4th tab from the left) as shown below, and then click on ‘Configure…’:

3. When you see the ‘CallBurner Options’ dialog, select the “Recording” (as shown below):

4. Note the ‘Advanced Recording Options’ panel of the Recording Options dialog.  In this dialog, you can configure audio encoding options, audio format options etc.  More information on audio encoding and audio format options.  To configure CallBurner to record each side of the call separately, you need to check the ‘Store raw audio in addition to the audio recorded in the format above’ checkbox.  When this option is checked, CallBurner will record a single file with combined audio to the file format specified in the ‘Audio Format’ section, and an additional two .wav files – one for your side of the call and one for the other side.  The separate wav files contain raw audio (as in, uncompressed audio) which can be then edited in your post production software of choice.

Note: CallBurner names each of the wav files with the following names, in the directory specified in the ‘Folder to store recordings in’ setting:

• ‘This side.wav’ – This file contains audio only from your side of the Skype call
• ‘Other side.wav’ – This file contains audio only from the other side of the Skype call

CallBurner can record ecah party to a separate file on the the following types of Skype calls:

• Skype to Skype (computer to computer)
• SkypeOut calls
• SkypeIn calls

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.

CallBurner makes the following outgoing network connections:

• The product periodically checks for new versions on the CallBurner site.  This takes place in the background.  No information is transmitted in the check other than the URL http://www.callburner.com/latestversion2 .
• If a new update is detected, the product displays a window with buttons allowing you to see details of the new update, and allowing you to go directly to the download page.  Both of these buttons start up a web browser window and automatically take you to the appropriate pages on the CallBurner site.
• When you are running the free version, the product uses Skype’s “app2app” facility to determine whether the other party to the call is also running CallBurner.  If the other party is running CallBurner, the call can be recorded even if a full license has not been purchased.  No information is passed over the app2app connection, other than a single flag indicating whether CallBurner is running or not.
• The installer contains buttons to allow you to view details regarding the operating environment etc.  These buttons start up a web browser window and automatically take you to the appropriate pages on the CallBurner site.
• The product contains a button that allows you to view the on-line help.  This button starts up a web browser window and automatically take you to the help pages on the CallBurner site.

Depending on your firewall settings, you may need to unblock these attempts to connect to the internet in order for these capabilities to work correctly.

Callburner works on these operating systems:

• Windows 7
• Windows Vista
• Windows XP
• Windows 2000

IMPORTANT: You must use a Windows account with Administrator access in order to install CallBurner.

CallBurner works with these versions of Skype:

• V1.x
• V2.x
• V3.x
• V4.0
• V4.1
• V4.2

CallBurner works with this hardware:

• Windows compatible PC
• Pentium 4 or better
• 2.0 GHz or faster
• Memory: 1 GB or more
• Any Skype-compatible sound card or USB phone

Important note regarding outgoing network connections made by CallBurner

The following steps show you how to easily see statistics about a call during and after a call.

1. If you don’t already use Skype, download and install it from here. If you don’t already have a headset or a Skype Phone you will need to purchase one from your local distributor, or you can order one on-line here.

2. If you don’t already have CallBurner, download and install it from here.

3. You will see the CallBurner licensing wizard and the CallBurner Welcome wizard. Follow the prompts to ensure you have CallBurner set up the way you want.

4. The CallBurner call window will appear at the bottom right-hand corner of your screen:

5. Start a Skype call from within the Skype application.

6. Click on the “Stats” tab – CallBurner will look like this:

7. If you are in an active call, the CallBurner stats tab shows the following statistical information in real time about the call that you are on:

• File Size – the size of the recorded call on your hard disk. Tip: The word file is hyperlinked – if you click on the hyperlink, a folder will open up which shows you where that call is being stored on your hard disk

• Recording Health – how well your PC is coping with recording the call

• Time Elapsed – elapsed time of the call

• Time Recorded – recorded time of the call

• Seconds Dropped – amount of seconds dropped in the call

• Seconds Behind – amount of seconds that the recording is behind in the call

• Buffer % Full – depending on the available resources on your computer, a buffer is used

If you are not in an active call, CallBurner will show statistics about the last call.

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.

After the 30 day free trial has expired you can continue to use CallBurner to record all Skype-to-Skype calls with other CallBurner users for free. (NOTE: You must both be running CallBurner 1.0.0.35 or later).

To continue to record calls to and from normal phones, or Skype-to-Skype calls with non-CallBurner users, you need to purchase a CallBurner license. (For details click here).

How does this work?

If your 30 day trial has expired and you have not purchased a license, CallBurner still allows you to record Skype-to-Skype calls if:

• The other party is running CallBurner (1.0.0.35 or later, free or full license) on the PC being used to conduct the call *and*
• You are running CallBurner 1.0.0.35 or later.

If the call is a conference call, only one other participant needs to have CallBurner running on their PC.

Operation is exactly the same as during the trial, and exactly the same as Full CallBurner. If you have set all calls to be recorded, CallBurner will automatically record calls where it detects CallBurner running at the other end. If you have not set all calls to be recorded, CallBurner will allow you to click the “Record” button if it detects CallBurner running at the other end. If you attempt to record a call to a non-CallBurner user, you will receive a warning message and recording will not take place.

If you have any questions about any of the information above, please email us: callburner@callburner.com.

Normally when CallBurner runs for the first time, a Skype Permissions window appears to allow you to grant CallBurner permission to connect to the Skype application.

Under some circumstances, however, the Skype Permissions window may not appear. The steps below show you what to do if this occurs.

1. Reboot your PC and start Skype then CallBurner. Soon after starting CallBurner you should see the Skype Permissions window:

2. If the above window appears, click the “Allow…” option then click OK. CallBurner should now start normally.

3. If the above window does not appear, follow these instructions to manually alter your Skype permissions.

If the above steps do not resolve the issue, please contact us at callburner@callburner.com . Depending on the time of day, you may get a response within minutes (a human response – not an auto-generated one). Otherwise we guarantee a response within 24 hours.