How to see real time statistics about a Skype call

The following steps show you how to easily see statistics about a call during and after a call.

1. If you don’t already use Skype, download and install it from here. If you don’t already have a headset or a Skype Phone you will need to purchase one from your local distributor, or you can order one on-line here.

2. If you don’t already have CallBurner, download and install it from here.

3. You will see the CallBurner licensing wizard and the CallBurner Welcome wizard. Follow the prompts to ensure you have CallBurner set up the way you want.

4. The CallBurner call window will appear at the bottom right-hand corner of your screen:

CallBurner

5. Start a Skype call from within the Skype application.

6. Click on the “Stats” tab – CallBurner will look like this:

CallBurner statistics tab

7. If you are in an active call, the CallBurner stats tab shows the following statistical information in real time about the call that you are on:

• File Size – the size of the recorded call on your hard disk. Tip: The word file is hyperlinked – if you click on the hyperlink, a folder will open up which shows you where that call is being stored on your hard disk

• Recording Health – how well your PC is coping with recording the call

• Time Elapsed – elapsed time of the call

• Time Recorded – recorded time of the call

• Seconds Dropped – amount of seconds dropped in the call

• Seconds Behind – amount of seconds that the recording is behind in the call

• Buffer % Full – depending on the available resources on your computer, a buffer is used

If you are not in an active call, CallBurner will show statistics about the last call.

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.

How do I use my CallBurner coupon?

To use your CallBurner coupon, ensure that CallBurner is installed on your machine. If you don’t already have CallBurner installed on your machine, click Download on the top of this page.

To use your CallBurner coupon:

1. Double-click on the CallBurner icon in your system tray to launch CallBurner

CallBurner icon as seen in the Windows system tray

2. In CallBurner, click on the Options tab, then click on the Purchase/Activate CallBurner button to launch the CallBurner Licensing Wizard

The CallBurner Options Purchase/Activate menu

3. In the CallBurner Licensing Wizard, ensure that the Purchase Now option is selected and click Next

The CallBurner Licensing Wizard

4. The CallBurner Terms of Sale dialog appears. Click Accept to accept the agreement

The CallBurner Terms of Sale Dialog

5. The CallBurner Shopping Cart is shown. At this point, you can add any additional CallBurner products to your order if you wish. When you are ready to purchase, proceed as follows:

Enter your email address. If your coupon is for an upgrade, be sure to use the same email address you used when you made your original purchase, as this is required in order for the coupon to be accepted. If you no longer use that email address, please contact CallBurner support for a one-off coupon.

Enter your CallBurner coupon in the coupon box (as highlighted below) and then click the enter button. If a valid coupon is entered, the CallBurner Shopping Cart will apply the value of the coupon and recalculate the balance. When a valid coupon has been entered, the money that the coupon saves you is shown in red font next to the coupon box.

Now that the coupon has been applied, you are good to go! Simply complete the purchase wizard to purchase your copy of CallBurner.

The CallBurner Shopping Cart

Need help with your CallBurner Coupon? Send us an email and we will gladly sort it out for you.

How to take notes about calls and file them with recordings

The following steps show you how to easily enter notes about calls, during and after each call, and automatically file the notes away along with the call audio for future reference.

1. If you don’t already use Skype, download and install it from here. If you don’t already have a headset or a Skype Phone you will need to purchase one from your local distributor, or you can order one on-line here.

2. If you don’t already have CallBurner, download and install it from here.

3. You will see the CallBurner licensing wizard and the CallBurner Welcome wizard. Follow the prompts to ensure you have CallBurner set up the way you want.

4. The CallBurner call window will appear at the bottom right-hand corner of your screen: CallBurner Call Window

5. Start a Skype call from within the Skype application.

6. Click “Show Notes” – the window will expand to look like this: Take notes about a Skype call

7. Enter a subject and some notes. (NOTE: you can close or minimize the window during the call without losing your notes, and without stopping call recording. To make the call window visible again, right-click the CallBurner icon in the Windows system tray and choose the “Show Call Details” option).

8. Complete the call. The call window will stay open to allow you to enter some final notes.

9. The subject and the notes are automatically saved. Go to the “Previous Calls” tab and click the “Expand” button – there will be an item for your call, containing the attached recording along with the notes. Call item in CallBurner Previous Calls window

10. When another call is made, the call window will change to reflect details of the newer call. However, you can go back and change the notes on the first call at any time by selecting the item in the expanded “Previous Calls” window then clicking the “Notes” button.

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.