Skype for Business

Skype offers a free Skype for Business Control Panel to centrally manage Skype Credit for your employees.

  • Web-based tool – quick and easy to sign up
  • Centrally manage your Skype accounts
  • Allocate credit to employees
  • Automatically recharge accounts
  • Print consolidated invoices

Be sure to check out the Skype for Business Control Panel to see what it has to offer for your business.

Does your business require Skype hardware? Check out our Skype hardware store to kit out your business with the best Skype webcams, headsets and other gadgets.

How to configure a periodic tone to inform party(s) on a call that the call is being recorded

CallBurner can be configured to automatically play a tone to the other parties on a call when the call recording commences.

Follow these steps to inform other parties on a Skype call that the call is being recorded.  (These steps assume you have Skype and CallBurner installed.  If you don’t have CallBurner installed already, you can download it here).

1. Open CallBurner by double-clicking on the CallBurner icon in the Windows System Tray.

2. Click on ‘Options Tab’, and click the ‘Configure’ button:

CallBurner Options Button

3. On the Options dialog, click the ‘Recording tab’:

Skype Recording Options

4. Check the ‘Make other party(s) aware that you are recording (they will hear a periodic tone)’ option and click ‘OK’.

5. Record Skype calls using CallBurner as you normally would and the other part(y)s on the call will now hear a periodic tone to inform them that the call is being recorded.

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.

Audio formats which CallBurner can record Skype calls to

Follow these steps to record Skype calls, using your choice of format and bitrate. (These steps assume you have Skype and CallBurner installed).

1. CallBurner defaults to MP3, 32kBit/s, 24kHz. You can alter this to use other formats and bitrates supported by the codecs installed on your machine. (Windows comes with a number of codecs preinstalled. Other products you may have installed on your PC may have installed other codecs. You can also obtain codecs – some for free, and some for a fee – from other vendors/web sites.)  

Note: This article is based on the codecs that were present based on a clean install of Windows XP with no service packs applied.

To alter the format and bitrate, click the CallBurner “Configure” button:

CallBurner Options Button

then click the “Recording” tab and the following will be displayed:

Skype Recording Options

2. Click the “Audio Format > Change…” button to display the following dialog:

Skype recording audio formats

3. CallBurner comes with the following preset configurations.  To access these presets, click on the drop down button under the ‘Name’ title in the above ‘Select an audio format’ window.  When the drop down button is clicked, you are presented with these presets:

Audio Format Presets

Note that the preset options are:

  • CD Quality
  • Radio Quality
  • Telephone Quality

If you click on each of the presets, you can see the relevant recording format and attributes for each.

4. If you click on the drop down button next to the ‘Format’ title in the ‘Select an audio format’ window, you will see the following range of format options.

Note: this list will vary depending on which codecs you have installed on your computer:

Audio Formats

Note that MPEG Layer-3 (or MP3) is the default selected format.

5. If you click on the drop down button next to the ‘Attributes’ title in the ‘Select an audio format’ window, you will see the following range of Attribute options (note: this list will vary depending on which codecs you have installed on your computer):

Audio Attributes

Fine tune the “Format” and “Attributes” settings to the format you desire, then click OK.

Note: not all formats are able to be converted from the Skype audio format. If the format you select is not able to be converted, you will be told when you click OK below. If this occurs you will need to select a different format.

6. Record Skype calls using CallBurner as you normally would – calls will now be recorded in the format you selected.

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.

How CallBurner’s Anti-Drift recording keeps your Skype recordings in sync

CallBurner has built-in “Anti-Drift” technology to keep both sides of the call synchronized.

Often, the speakers and microphone device drivers on a PC have their own separate internal clocks.  Although these all run at approximately the same speed, there are slight variations.  These variations can build up over time and on long calls can become quite significant, causing the recording from the microphone (your side of the call) to drift out of synchronization with the recording from the speakers (the other side of the call).

If you are recording long interviews, e.g. for podcasting, this can be a significant problem.

To overcome this, CallBurner has “Anti-Drift”, which monitors the clock speeds and automatically adjusts for any variations, by making small, virtually undetectable changes to the audio recorded for either side of the call.  You can see if this is occurring on your system by going to the “Stats” tab and looking at the “Pads” and “Trims” statistics during a call.

“Anti-Drift” is enabled by default – there is no need to turn on any options.

Got a question about Anti-Drift?  Leave a comment on this post and we will get back to you.

How to record each party on a Skype call to a separate file

Follow these steps to record each party on a Skype call to a separate file.  You can use this CallBurner feature if you require each party to have their separate audio track.  One reason for recording each party to a separate file would would possibly be in the event of an interview (such as on a podcast for example) where the interviewer would like to edit the conversation in a later stage during post-production. Having each party in a separate file, gives you a lot of control and flexibility when it comes to editing the call later (i.e. one side of the call could be a too loud or too quiet and you can easily adjust the volume levels to make the overall conversation more audible).

These steps assume you have Skype and CallBurner installed. Do you need help with installing CallBurner, or perhaps installing Skype?

To configure CallBurner to record each party on a Skype call to a separate file, follow these steps:

1. Click on the CallBurner chilli icon in the system tray to bring up the CallBurner Call Monitor window as shown below:

2. Click on the ‘Options’ tab (4th tab from the left) as shown below, and then click on ‘Configure…’:

CallBurner Options Button

3. When you see the ‘CallBurner Options’ dialog, select the “Recording” (as shown below):

Skype Recording Options

4. Note the ‘Advanced Recording Options’ panel of the Recording Options dialog.  In this dialog, you can configure audio encoding options, audio format options etc.  More information on audio encoding and audio format options.  To configure CallBurner to record each side of the call separately, you need to check the ‘Store raw audio in addition to the audio recorded in the format above’ checkbox.  When this option is checked, CallBurner will record a single file with combined audio to the file format specified in the ‘Audio Format’ section, and an additional two .wav files – one for your side of the call and one for the other side.  The separate wav files contain raw audio (as in, uncompressed audio) which can be then edited in your post production software of choice.

Note: CallBurner names each of the wav files with the following names, in the directory specified in the ‘Folder to store recordings in’ setting:

  • ‘This side.wav’ – This file contains audio only from your side of the Skype call
  • ‘Other side.wav’ – This file contains audio only from the other side of the Skype call

CallBurner can record ecah party to a separate file on the the following types of Skype calls:

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.