The following steps show you how to easily see statistics about a call during and after a call.

1. If you don’t already use Skype, download and install it from here. If you don’t already have a headset or a Skype Phone you will need to purchase one from your local distributor, or you can order one on-line here.

2. If you don’t already have CallBurner, download and install it from here.

3. You will see the CallBurner licensing wizard and the CallBurner Welcome wizard. Follow the prompts to ensure you have CallBurner set up the way you want.

4. The CallBurner call window will appear at the bottom right-hand corner of your screen:

5. Start a Skype call from within the Skype application.

6. Click on the “Stats” tab – CallBurner will look like this:

7. If you are in an active call, the CallBurner stats tab shows the following statistical information in real time about the call that you are on:

• File Size – the size of the recorded call on your hard disk. Tip: The word file is hyperlinked – if you click on the hyperlink, a folder will open up which shows you where that call is being stored on your hard disk

• Recording Health – how well your PC is coping with recording the call

• Time Elapsed – elapsed time of the call

• Time Recorded – recorded time of the call

• Seconds Dropped – amount of seconds dropped in the call

• Seconds Behind – amount of seconds that the recording is behind in the call

• Buffer % Full – depending on the available resources on your computer, a buffer is used

If you are not in an active call, CallBurner will show statistics about the last call.

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.

To use your CallBurner coupon, ensure that CallBurner is installed on your machine. If you don’t already have CallBurner installed on your machine, click Download on the top of this page.

To use your CallBurner coupon:

1. Double-click on the CallBurner icon in your system tray to launch CallBurner

2. In CallBurner, click on the Options tab, then click on the Purchase/Activate CallBurner button to launch the CallBurner Licensing Wizard

3. In the CallBurner Licensing Wizard, ensure that the Purchase Now option is selected and click Next

4. The CallBurner Terms of Sale dialog appears. Click Accept to accept the agreement

5. The CallBurner Shopping Cart is shown. At this point, you can add any additional CallBurner products to your order if you wish. When you are ready to purchase, proceed as follows:

Enter your email address. If your coupon is for an upgrade, be sure to use the same email address you used when you made your original purchase, as this is required in order for the coupon to be accepted. If you no longer use that email address, please contact CallBurner support for a one-off coupon.

Enter your CallBurner coupon in the coupon box (as highlighted below) and then click the enter button. If a valid coupon is entered, the CallBurner Shopping Cart will apply the value of the coupon and recalculate the balance. When a valid coupon has been entered, the money that the coupon saves you is shown in red font next to the coupon box.

Now that the coupon has been applied, you are good to go! Simply complete the purchase wizard to purchase your copy of CallBurner.

Need help with your CallBurner Coupon? Send us an email and we will gladly sort it out for you.

After the 30 day free trial has expired you can continue to use CallBurner to record all Skype-to-Skype calls with other CallBurner users for free. (NOTE: You must both be running CallBurner 1.0.0.35 or later).

To continue to record calls to and from normal phones, or Skype-to-Skype calls with non-CallBurner users, you need to purchase a CallBurner license. (For details click here).

How does this work?

If your 30 day trial has expired and you have not purchased a license, CallBurner still allows you to record Skype-to-Skype calls if:

• The other party is running CallBurner (1.0.0.35 or later, free or full license) on the PC being used to conduct the call *and*
• You are running CallBurner 1.0.0.35 or later.

If the call is a conference call, only one other participant needs to have CallBurner running on their PC.

Operation is exactly the same as during the trial, and exactly the same as Full CallBurner. If you have set all calls to be recorded, CallBurner will automatically record calls where it detects CallBurner running at the other end. If you have not set all calls to be recorded, CallBurner will allow you to click the “Record” button if it detects CallBurner running at the other end. If you attempt to record a call to a non-CallBurner user, you will receive a warning message and recording will not take place.

If you have any questions about any of the information above, please email us: callburner@callburner.com.

Normally when CallBurner runs for the first time, a Skype Permissions window appears to allow you to grant CallBurner permission to connect to the Skype application.

Under some circumstances, however, the Skype Permissions window may not appear. The steps below show you what to do if this occurs.

1. Reboot your PC and start Skype then CallBurner. Soon after starting CallBurner you should see the Skype Permissions window:

2. If the above window appears, click the “Allow…” option then click OK. CallBurner should now start normally.

3. If the above window does not appear, follow these instructions to manually alter your Skype permissions.

If the above steps do not resolve the issue, please contact us at callburner@callburner.com . Depending on the time of day, you may get a response within minutes (a human response – not an auto-generated one). Otherwise we guarantee a response within 24 hours.

As of version 1.0.0.31, CallBurner has a screen reader compatibility option. This improves accessibility for blind users or users with sight impairments among others.

To turn on screen reader compatibility, choose this option from the CallBurner menu in the system tray:

Accessibility > Screen Reader Compatibility

After turning this on, you will need to restart CallBurner by choosing the Quit option from the CallBurner menu in the system tray, then restarting CallBurner from the Windows Start Menu.

Our thanks go to Darrell Shandrow and the guys at Blind Access Journal for encouraging us to improve CallBurner accessibility and for testing the changes. Darrell has also documented how to turn on the accessibility option from the keyboard:

Minimize all running programs and focus on the Desktop by pressing Left Windows+M.

Press JAWS Key+F11, Modifier+F11 (System Access) or Insert+S (Window-Eyes) to open the System Tray menu.

Down arrow to CallBurner and press enter to right click its System Tray icon.

Press enter on the Accessibility sub-menu.

Press enter on “Screen Reader Compatibility”. This is the only option currently found in the Accessibility sub-menu.

The following dialogue box is shown: “Screen Reader Compatibility is now turned ON. NOTE: You need to restart CallBurner for this change to become effective.”

Press enter on the OK button to accept the change.

Press JAWS Key+F11, Modifier+F11 (System Access) or Insert+S (Window-Eyes) to return to the System Tray menu.

Down arrow to CallBurner and press enter to right click its System Tray icon.

Up arrow to the Quit option and press enter.

Press the Left Windows key or CTRL+Escape to open the Start menu.

Press p to open the All Programs menu.

Down arrow to CallBurner and press enter to open its sub-menu.

Press enter on CallBurner to start the program. The Call Details window opens, presenting a tabbed dialogue box that delivers a fully accessible user interface to all CallBurner functions.

Press the End key to move to the Help tab.

Press the Tab key once to select Browse On-Line Help and press enter to open CallBurner’s documentation in a typical web browser window. This help will serve to get you started with CallBurner in short order.

Skype Credit allows you to:

• Call landline and mobile phones anywhere in the world (NOTE: Emergency numbers are not available).
• Send SMS messages to mobile phones.

You can buy Skype Credit here.

Read about how to set up Skype here if you don’t already have it. (Skype is a free download).

Also available:

SkypeIn (to allow people to call your PC from normal phones)

Skype Voicemail

For Skype headsets and webcams visit our Hardware Store.

The following steps show you how to easily enter notes about calls, during and after each call, and automatically file the notes away along with the call audio for future reference.

1. If you don’t already use Skype, download and install it from here. If you don’t already have a headset or a Skype Phone you will need to purchase one from your local distributor, or you can order one on-line here.

2. If you don’t already have CallBurner, download and install it from here.

3. You will see the CallBurner licensing wizard and the CallBurner Welcome wizard. Follow the prompts to ensure you have CallBurner set up the way you want.

4. The CallBurner call window will appear at the bottom right-hand corner of your screen:

5. Start a Skype call from within the Skype application.

6. Click “Show Notes” – the window will expand to look like this:

7. Enter a subject and some notes. (NOTE: you can close or minimize the window during the call without losing your notes, and without stopping call recording. To make the call window visible again, right-click the CallBurner icon in the Windows system tray and choose the “Show Call Details” option).

8. Complete the call. The call window will stay open to allow you to enter some final notes.

9. The subject and the notes are automatically saved. Go to the “Previous Calls” tab and click the “Expand” button – there will be an item for your call, containing the attached recording along with the notes.

10. When another call is made, the call window will change to reflect details of the newer call. However, you can go back and change the notes on the first call at any time by selecting the item in the expanded “Previous Calls” window then clicking the “Notes” button.

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.

Follow these steps to record Skype calls, using your choice of format and bitrate. (These steps assume you have Skype and CallBurner installed).

1. CallBurner defaults to MP3, 32kBit/s, 24kHz. You can alter this to use other formats and bitrates supported by the codecs installed on your machine. (Windows comes with a number of codecs preinstalled. Other products you may have installed on your PC may have installed other codecs. You can also obtain codecs – some for free, and some for a fee – from other vendors/web sites.)

To alter the format and bitrate, click the CallBurner “Configure” button:

then click the “Recording” tab and the following will be displayed:

2. Click the “Audio Format > Change…” button to display the following dialog:

3. Alter the “Format” and “Attributes” settings to the format you desire, then click OK. (Note: not all formats are able to be converted from the Skype audio format. If the format you select is not able to be converted, you will be told when you click OK below. If this occurs you will need to select a different format.)

4. Click OK in the Options dialog.

5. Record Skype calls using CallBurner as you normally would – calls will now be recorded in the format you selected.

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.

Here is how you can record phone calls or PC-to-PC calls on your PC.

1. Follow these instructions to set up Skype if you don’t already use it.

2. If you only need to record PC-to-PC calls, skip this step. If you want to record calls made from your PC to standard phone lines you will need to purchase Skype Credit. You can purchase Skype Credit here if you do not already have some. If you want to record phone calls made from standard phone lines, you will need a SkypeIn number. You can purchase a SkypeIn number here if you do not already have one.

3. If you don’t already have CallBurner, download and install it from here.

4. After installing, you will see the CallBurner application:

5. Go to Skype and start a phone call or PC-to-PC call. (NOTE: Recording also works for incoming calls, conference calls and SkypeCasts).

6. Recording will start automatically:

7. Hang up the call.

8. Click the “Play” button to hear the recording.

9. Previous recordings can be viewed and played back from the “Previous Calls” tab:

10. The recording (an MP3 file by default) is stored in your “My Documents\CallBurner\Conversations” folder.

If you have problems, refer to the troubleshooting tips here.

To get started with CallBurner, do the following:

1. Check that you have these CallBurner prerequisites.

2. Download CallBurner and install it, or if you have a copy of the CallBurner setup file, open the folder containing it and double-click it.

3. Follow the instructions in the wizard.

4. The CallBurner licensing and startup wizards will be displayed. Follow the prompts to configure CallBurner.

5. NOTE: When CallBurner connects to Skype for the first time, the following dialog will appear:

This is a standard security dialog that Skype shows for all third party applications that use Skype. It is designed to protect you from unauthorised software accessing your Skype application. You must click one of the “Allow…” options in order for CallBurner to operate. If you accidentally click OK before setting the option correctly, you can follow these instructions to allow CallBurner to access Skype.

6. On completion of the wizard, the CallBurner window will be displayed.