Ensuring the best possible Skype call recording quality

Posted by on Oct 27, 2010

To ensure the best possible recording quality when using CallBurner, follow this checklist:

  • Do not run other CPU-intensive applications during recording. (It’s fine to have other applications open, but if any application is doing anything particularly heavy over a period of more than a few seconds this can affect recording quality, as well as the actual Skype call quality.)
  • You can configure CallBurner to record at a higher quality. (Note: This will typically result in a larger file size). To see how to do this, click here .

What to do if recording does not work

Posted by on Oct 27, 2010

If your call recording is working, but you are not happy with the quality, click here.

If recording is not working at all, this is usually due to software that you has been installed on your PC previously, that has made adjustments to your Audio codecs and has stopped the default MP3 codec from working correctly. Specialist audio and video products (e.g. capture cards) commonly change the audio codecs during installation.

If you are happy to use a format other than MP3, or if you want to use a codec other than the default MP3 codec for conversion to MP3, go to “Tools > Options > Recording > Advanced Recording Options > Audio Format > Change” . Choose another format from those available on your machine. When you click OK to close the options dialog, CallBurner will check whether conversion to that format is possible. If it is not, CallBurner will tell you to try another format.

If on the other hand you wish to keep the default settings, and use the default MP3 codec that is installed with Windows, follow these steps:

1. Close CallBurner.

2. Look in your Windows\System32 directory for the file l3codeca.acm (NOTE: That’s a lowercase L at the start of l3codeca.acm, not the digit “one”). If the file exists, go on with Step 3 below.

If the file does not exist, and you are running Windows XP, install Windows Media Player (via Control Panel > Add or Remove Programs > Add/Remove Windows Components). If Skylook recording still does not operate, return to this page.

If the file does not exist, and you are running Windows 2000, install Windows Media Services (via Control Panel > Add or Remove Programs > Add/Remove Windows Components). If Skylook recording still does not operate, return to this page.

3. Start the Control Panel.

4. Open Sounds and Audio Devices.

5. Click on the Hardware tab, and select Audio Codecs.

6. Click the Properties button, followed by the Properties tab.

7. If Fraunhofer IIS MPEG Layer-3 Codec is listed, proceed with Step 8. Otherwise skip to Step 10.

8. Click on Fraunhofer IIS MPEG Layer-3 Codec, then click Properties.

9. Click on Do not use this audio codec, then click OK. Keep clicking OK until you are back at the Control Panel.

10. Click the Windows Start button and choose the Run option.

11. Enter cmd then click OK.

12. Type C: then press the ENTER key.

13. Type cd \windows\system32 then press the ENTER key.

14. Type regsvr32 l3codeca.acm (NOTE: That’s a lowercase L at the start of l3codeca.acm, not the digit “one”) then press the ENTER key.

15. Follow steps 2 to 5 again.

16. Click on Fraunhofer IIS MPEG Layer-3 Codec, then click Properties.

17. Click on Use this audio codec, then click OK. Keep clicking OK until you are back at the Control Panel.

18. Start Outlook and test the CallBurner recording functionality.

If you are still having issues, contact CallBurner technical support.

CallBurner Extra Hot! VIP CallBurner license

Posted by on Oct 09, 2009

CallBurner Extra Hot!

As a CallBurner Extra Hot customer you get:

* Free Upgrades for Life
* Three Years Support
* Use on up to 3 PCs (standard license is single PC only)

Buy CallBurner Extra Hot!

Licensing

Posted by on Jan 15, 2009

When you purchase CallBurner, you get the CallBurner license forever. You also receive:

  • 12 months of Technical Support Cover (from date of purchase)
  • 12 months of Future Software Updates Protection (from date of purchase)

For example: if you purchased CallBurner on 1 July 2009, you receive 12 months of Technical Support & Software Updates for 12 months until 1 July 2010.

After you’ve had your CallBurner license for 12 months, you have the option to renew your Technical Support Cover & Future Support Updates Protection.

Renew another 12 months of Technical Support Cover & Future Support Updates Protection – only $USD 9.95:

Alternatively, upgrade to our CallBurner Extra-Hot license and receive Updates for Life, 3 Years Support, use on up to 3 PCs (standard license is single PC only):

Contact us at licensing@callburner.com if you have any questions regarding licensing.

*  Technical Support Cover includes 4 separate 15 minute Technical Support Incident Vouchers (TSIVs). A minimum of one TSIV is used per Technical Support Incident. TSIVs expire 12 months after the purchase date whether they have been used or not.

CallBurner Extra Hot

Skype Buy Credit

Posted by on Nov 14, 2008

Skype Credit allows you to:

  • Call landline and mobile phones anywhere in the world (NOTE: Emergency numbers are not available).
  • Send SMS messages to mobile phones.

You can buy Skype Credit here.

Read about how to set up Skype here if you don’t already have it. (Skype is a free download).

Also available:

SkypeIn (to allow people to call your PC from normal phones)

Skype Voicemail

For Skype headsets and webcams visit our Hardware Store.

Buy Skypee Credit

Posted by on Nov 14, 2008

Skypee is a common mispronunciation for “Skype” (rhymes with “type” and “ripe”), the popular VoIP client.

Visit the Skype website.

You can download CallBurner for Skype – a powerful Skype call recording solution.

Click here for information on Skype.

Skyp

Posted by on Nov 14, 2008

Skyp is a common mispronunciation for “Skype” (rhymes with “type” and “ripe”), a very popular VoIP client.

Visit the Skype website.

You can download CallBurner for Skype – a powerful Skype call recording solution.

Click here for information on Skype.

Skypy

Posted by on Nov 14, 2008

Skypy is a common mispronunciation for “Skype” (rhymes with “type” and “ripe”), a very popular VoIP client.

Visit the Skype website.

You can download CallBurner for Skype – a powerful Skype call recording solution.

Click here for information on Skype.

Skypie

Posted by on Nov 14, 2008

Skypie is a common mispronunciation for “Skype” (rhymes with “type” and “ripe”), a very popular VoIP client.

Visit the Skype website.

You can download CallBurner for Skype – a powerful Skype call recording solution.

Click here for information on Skype.

Skypi

Posted by on Nov 14, 2008

Skypi is a common mispronunciation for “Skype” (rhymes with “type” and “ripe”), a very popular VoIP client.

Visit the Skype website.

You can download CallBurner for Skype – a powerful Skype call recording solution.

Click here for information on Skype.