Buy Skype Credit to call phones and send SMS messages from your PC

Posted by on May 17, 2007

Skype Credit allows you to:

  • Call landline and mobile phones anywhere in the world (NOTE: Emergency numbers are not available).
  • Send SMS messages to mobile phones.

You can buy Skype Credit here.

Read about how to set up Skype here if you don’t already have it. (Skype is a free download).

Also available:

SkypeIn (to allow people to call your PC from normal phones)

Skype Voicemail

For Skype headsets and webcams visit our Hardware Store.

How to take notes about calls and file them with recordings

Posted by on May 17, 2007

The following steps show you how to easily enter notes about calls, during and after each call, and automatically file the notes away along with the call audio for future reference.

1. If you don’t already use Skype, download and install it from here. If you don’t already have a headset or a Skype Phone you will need to purchase one from your local distributor, or you can order one on-line here.

2. If you don’t already have CallBurner, download and install it from here.

3. You will see the CallBurner licensing wizard and the CallBurner Welcome wizard. Follow the prompts to ensure you have CallBurner set up the way you want.

4. The CallBurner call window will appear at the bottom right-hand corner of your screen: CallBurner Call Window

5. Start a Skype call from within the Skype application.

6. Click “Show Notes” – the window will expand to look like this: Take notes about a Skype call

7. Enter a subject and some notes. (NOTE: you can close or minimize the window during the call without losing your notes, and without stopping call recording. To make the call window visible again, right-click the CallBurner icon in the Windows system tray and choose the “Show Call Details” option).

8. Complete the call. The call window will stay open to allow you to enter some final notes.

9. The subject and the notes are automatically saved. Go to the “Previous Calls” tab and click the “Expand” button – there will be an item for your call, containing the attached recording along with the notes. Call item in CallBurner Previous Calls window

10. When another call is made, the call window will change to reflect details of the newer call. However, you can go back and change the notes on the first call at any time by selecting the item in the expanded “Previous Calls” window then clicking the “Notes” button.

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.

How to record Skype calls using your choice of format and bit rate

Posted by on May 17, 2007

Follow these steps to record Skype calls, using your choice of format and bitrate. (These steps assume you have Skype and CallBurner installed).

1. CallBurner defaults to MP3, 32kBit/s, 24kHz. You can alter this to use other formats and bitrates supported by the codecs installed on your machine. (Windows comes with a number of codecs preinstalled. Other products you may have installed on your PC may have installed other codecs. You can also obtain codecs – some for free, and some for a fee – from other vendors/web sites.)

To alter the format and bitrate, click the CallBurner “Configure” button:

CallBurner Options Button

then click the “Recording” tab and the following will be displayed:

Skype Recording Options

2. Click the “Audio Format > Change…” button to display the following dialog:

Skype recording audio formats

3. Alter the “Format” and “Attributes” settings to the format you desire, then click OK. (Note: not all formats are able to be converted from the Skype audio format. If the format you select is not able to be converted, you will be told when you click OK below. If this occurs you will need to select a different format.)

4. Click OK in the Options dialog.

5. Record Skype calls using CallBurner as you normally would – calls will now be recorded in the format you selected.

If you have any problems getting this to work, we can help – just email us at callburner@callburner.com for assistance.

How to record Skype calls to MP3

Posted by on May 17, 2007

Here is how you can record phone calls or PC-to-PC calls on your PC.

1. Follow these instructions to set up Skype if you don’t already use it.

2. If you only need to record PC-to-PC calls, skip this step. If you want to record calls made from your PC to standard phone lines you will need to purchase Skype Credit. You can purchase Skype Credit here if you do not already have some. If you want to record phone calls made from standard phone lines, you will need a SkypeIn number. You can purchase a SkypeIn number here if you do not already have one.

3. If you don’t already have CallBurner, download and install it from here.

4. After installing, you will see the CallBurner application:

CallBurner

5. Go to Skype and start a phone call or PC-to-PC call. (NOTE: Recording also works for incoming calls, conference calls and SkypeCasts).

6. Recording will start automatically:

CallBurner Recording

7. Hang up the call.

8. Click the “Play” button to hear the recording.

CallBurner Recording

9. Previous recordings can be viewed and played back from the “Previous Calls” tab:

CallBurner Recording

10. The recording (an MP3 file by default) is stored in your “My Documents\CallBurner\Conversations” folder.

If you have problems, refer to the troubleshooting tips here.

Getting Started with CallBurner

Posted by on May 16, 2007

To get started with CallBurner, do the following:

1. Check that you have these CallBurner prerequisites.

2. Download CallBurner and install it, or if you have a copy of the CallBurner setup file, open the folder containing it and double-click it.

3. Follow the instructions in the wizard.

4. The CallBurner licensing and startup wizards will be displayed. Follow the prompts to configure CallBurner.

5. NOTE: When CallBurner connects to Skype for the first time, the following dialog will appear:

Skype Security Dialog

This is a standard security dialog that Skype shows for all third party applications that use Skype. It is designed to protect you from unauthorised software accessing your Skype application. You must click one of the “Allow…” options in order for CallBurner to operate. If you accidentally click OK before setting the option correctly, you can follow these instructions to allow CallBurner to access Skype.

6. On completion of the wizard, the CallBurner window will be displayed.

 

CallBurner Help

Posted by on May 16, 2007

Click on a topic for Help:

Accessibility

Getting Started

Troubleshooting

Uninstalling

Purchasing

Record Skype Calls:

  • Record Skype calls to MP3 or other audio formats.
  • Record incoming and outgoing calls.
  • Record Skype-to-Skype, SkypeOut, SkypeIn and conference calls.
  • Record SkypeCasts (both when hosting and listening).
  • Choose to record just your side or both sides of the call.
  • Configurable bitrate to trade off quality for file size.
  • Optionally record calls to high quality 48kHz PCM, with each side of the call in a separate WAV file for professional podcasting.
  • Automatically record all calls, or choose to manually record individual calls.
  • Choose to store recordings in any directory on your hard disk.
  • Stop or Pause recording mid-call.

Annotate Skype Calls:

How to Uninstall CallBurner

Posted by on May 16, 2007

Windows 7:

To uninstall CallBurner, go to Control Panel > Programs > Uninstall a Program. Select CallBurner from the list, then click the “Uninstall/Change” button in the toolbar.

IMPORTANT: If your computer prompts you to restart during the uninstallation process, you must do so. This must be a full restart, not a sleep, standby or hibernate.

Windows Vista:

To uninstall CallBurner, go to Control Panel > Programs > Uninstall a Program. Select CallBurner from the list, then click the “Uninstall/Change” button in the toolbar.

IMPORTANT: If your computer prompts you to restart during the uninstallation process, you must do so. This must be a full restart, not a sleep, standby or hibernate.

Windows XP:

To uninstall CallBurner, go to Control Panel > Add/Remove Programs. Select CallBurner from the list then click the “Remove” button.

If you do not see CallBurner in the list, please ensure that the account you are logged into Windows with is the same account that you originally installed under.

IMPORTANT: If your computer prompts you to restart during the uninstallation process, you must do so. This must be a full restart, not a sleep, standby or hibernate.

Troubleshooting CallBurner Skype Access

Posted by on May 16, 2007

If you have been sent to this page by CallBurner, there has been a problem giving CallBurner permission to connect to Skype. Skype usually asks you to allow access, but sometimes not in an obvious way, and sometimes not at all due to problems in Skype.

Skype 4.0 and later
Skype shows an “Allow access” button near the top right hand side of the main Skype window. Click it to allow CallBurner to connect to Skype. (NOTE: If the right-hand panel is hidden in your Skype, Skype will instead pop up a separate window for you to allow access).

If you don’t see the button, go to Tools > Options > Advanced and click “Manage other programs access to Skype” near the bottom of the page. If CallBurner appears in the list, click it and click the “Change” button to alter permissions.

If CallBurner is not in the list, reboot your PC and try again.

If you still don’t see it, it is possible that security software is getting in the way. For example, Auslogics has an option to disable the Skype public API. Turning this option off (or similar options in other products) should resolve the issue.

Skype 3.8
Skype shows an “Events” button near the top of the main Skype window. Click this button to see a list of events. There should be an event called “callburner.exe” – click it to see the window that allows you grant CallBurner access to Skype.

If you don’t see the event, reboot your PC and try again.

If you still don’t see it, it is possible that security software is getting in the way. For example, Auslogics has an option to disable the Skype public API. Turning this option off should resolve the issue.

Skype 3.6 or earlier
Skype should normally pop up a window asking you to give permission. Sometimes this doesn’t happen due to a problem in Skype.

Usually you can work around it by following these steps:

1. Reboot your PC and start Skype then CallBurner. Soon after starting CallBurner you may see a window that looks like this:
Skype Security Dialog

2. If the above window appears, click the “Allow…” option then click OK. CallBurner should now start normally. If the above window does not appear, CallBurner may still start normally. In either case, if it does not, follow the steps below.

Steps to follow if CallBurner still does not start properly

1. Reboot your PC and start Skype. (Don’t start CallBurner just yet. If it starts automatically, right-click the CallBurner icon in the system tray and choose “Quit” before proceeding).

2. In Skype, go to “Tools > Options > Advanced > Updates”. (NOTE: In Skype 3.1 and earlier, go to “Tools > Options > Privacy” instead).

3. Click “Manage other programs’ access to Skype” (near the bottom of the window).

4. Look for CallBurner in the list of programs. If it is listed, click the “Remove” button to remove it from the list.

5. Start CallBurner. Soon after starting CallBurner you should see a window that looks like this:
Skype Security Dialog

6. Click the “Allow…” option then click OK. CallBurner should now start normally.

If the above steps do not resolve your issue, please contact us at callburner@callburner.com . We guarantee a response within 24 hours.

CallBurner Privacy Policy

Posted by on May 16, 2007

We protect your privacy. Here is the information we collect:

  • Web log statistics, such as number of hits to our web site, downloads, checks for software updates.
  • Name and email address when you download a free trial.
  • Street address, phone numbers when you purchase.
  • Credit card details if you purchase with a credit card.
  • Software logs, if you email these to us for support purposes.

We track hits to our web site, number of downloads etc. through the use of standard web logs. The software also checks back with our web site on average once a day, to see if there are any updates, and we track the number of hits generated by this, in order to monitor the total number of users using our products. Web log statistics do not include any personal identifying information, but they do include IP addresses. We use IP addresses to analyse web site usage, for example by country or region. We do not attempt to tie IP addresses back to individual users. We do not disclose information contained in web logs to anyone else. The name and email address you submit when downloading a free trial are kept on file. We do not to disclose these details to anyone else. We will use the name and email address to send you information regarding our products and/or services, unless you tell us you don’t want us to. (You can do this by either unchecking the checkbox on the download form, or by emailing callburner@callburner.com at any time). The name, email address, street address and phone numbers you enter when purchasing are also kept on file, both by us and by our e-merchant, eSellerate. We do not disclose these details to anyone else. We will use the details to send you information regarding our products and/or services, unless you tell us you don’t want us to. (You can do this by either unchecking the checkbox on the download form, or by emailing callburner@callburner.com at any time). Credit card details are discarded once a credit card transaction has been completed. Software logs are only received by us if you send them to us manually. These may contain personal information, due to the nature of the software and of the need to log the behaviour of the software in order to trace problems. We promise not to store or utilise your personal information should it be contained in software logs that you send to us. If you are not comfortable with this you should edit logs before sending to us, in order to remove personal information. If you have questions about this policy, please contact us at callburner@callburner.com.

CallBurner Prerequisites

Posted by on May 16, 2007

The following software is required to be installed on your system in order for CallBurner to operate correctly:

  • Skype versions 1.3 to 5.5.
  • Microsoft Windows 7, Windows Vista, Windows XP or Windows 2000.
  • (Note: for call recording on Windows 2000, Windows Media Player 9 or later is also required to be installed).

IMPORTANT: You must use a Windows account with Administrator access in order to install CallBurner